Frequently Asked Questions

What types of handbags does Faylo offer?
Faylo offers a selection of handbags designed for everyday use and different occasions. Please visit our product pages to explore available styles and review product details before making a purchase.
Browse our handbag collection, select your preferred product, and add it to your cart. Enter your shipping details at checkout, review your order total, and complete your purchase using an available payment method.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment. If you need assistance, contact support@faylo.shop.

Faylo currently ships exclusively within the United States. Orders for delivery outside the United States cannot be processed.

Yes, Faylo offers free shipping on all orders within the United States. There are no minimum order requirements or shipping fees for eligible domestic deliveries.

Orders are processed within 1–2 business days, Monday through Friday. Shipping typically takes another 4–6 business days. The total estimated delivery time is 5–8 business days. Orders placed after 5:00 PM Eastern Time or on weekends and public holidays are processed on the next business day.

Faylo offers a 30-day return window from the date of delivery. Items must be unused and returned in their original packaging with all tags, accessories, inserts, and proof of purchase. Personalized or custom-made products and items marked as final sale are not eligible for return.

For damaged, defective, or incorrect items, use the prepaid return label included in the package. For change-of-mind returns or personal preferences, customers are responsible for arranging and paying return shipping. Original shipping fees, if any, are non-refundable. Faylo does not charge restocking fees.

Once a returned item has been received, inspected, and approved, the refund will be issued to your PayPal account. Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.

For questions about products, orders, shipping, tracking, returns, or refunds, email support@faylo.shop. For return requests, include your order number, reason for return, and photographs if the item is damaged. Our support team aims to respond to return requests within 24 hours.

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